33rr Privacy Policy —
How We Protect Your Data

1. Introduction

33rr takes the privacy of its players seriously. When you register an account, deposit PKR, play slots, place a Cricket or PSL bet, or contact our support team, you share information with us. This policy tells you exactly what we do with that information — clearly and in plain language, without any unnecessary legal jargon.

By using the 33rr platform, you acknowledge that you have read and understood this Privacy Policy. This policy sits alongside the Terms and Conditions, which govern your overall use of the platform. If you do not agree with how we handle personal data as described here, you should not create an account.

We do not sell your personal data to third parties. We do not share it with advertisers. The data we collect is used to run the platform, process your PKR transactions, keep your account secure and, where you have opted in, to let you know about promotions and updates relevant to you.

2. Data We Collect

We collect personal data in the following ways: information you give us directly when you register or contact us, information generated automatically when you use the platform, and in some cases information from payment service providers to verify your identity or complete a transaction.

We do not collect unnecessary data. If a piece of information is not needed to provide the service, process payments or comply with our obligations, we do not ask for it.

3. How We Use Your Data

The personal data we collect is used for specific, legitimate purposes. We do not use your data for anything that is not listed here without first informing you and, where required, obtaining your consent.

• Account Management: To create and maintain your 33rr account, verify your identity and keep your login credentials secure.
• Processing PKR Transactions: To process deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards. Payment data is used solely to complete the transaction and maintain accurate PKR balance records.
• Providing Platform Services: To deliver access to all 33rr products — slots, live casino, sports betting including Cricket and PSL markets, bingo and the Game Lobby — and to personalise your experience where relevant.
• VIP Programme Management: To track your wagering activity, calculate VIP tier progress, apply cashback credits to your PKR balance and manage tier-based benefits.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, multi-accounting and other security threats. This includes automated monitoring of account activity and transactions.
• Customer Support: To respond to your queries, resolve disputes, investigate complaints and provide assistance with your account.
• Responsible Gaming: To monitor for signs of problem gambling behaviour, apply self-exclusion or limit requests and send responsible gaming communications where appropriate.
• Marketing Communications: If you have opted in, to send you information about promotions, bonus offers and platform updates. You can opt out at any time by updating your preferences in account settings or by contacting support.
• Platform Improvement: To analyse usage data, understand how players interact with the platform and make improvements to the user experience, game selection and overall performance.
• Legal and Compliance Obligations: To meet any applicable legal, regulatory or financial compliance requirements, including retaining transaction records for the required period.

4. Legal Basis for Processing

We process your personal data on one or more of the following legal bases, depending on the type of data and the purpose:

• Contract Performance: Processing necessary to provide the services you signed up for — running your account, processing PKR deposits and withdrawals, delivering game access and managing your VIP tier.
• Legitimate Interests: Processing for fraud prevention, security monitoring, platform analytics and business operations — where our legitimate interest in running a secure and effective platform does not override your rights.
• Legal Obligation: Processing required to comply with applicable legal and financial regulations, including identity verification and transaction record retention.
• Consent: Marketing communications and certain cookie-based data processing, where we rely on your opt-in consent. You can withdraw consent at any time without affecting the lawfulness of earlier processing.

5. Sharing Your Data

33rr does not sell your personal data. We do not share it with advertisers or unrelated third parties for their own marketing purposes. We share data only in the following limited circumstances:

• Payment Processors: When you deposit or withdraw PKR, relevant transaction details are shared with the payment service provider you choose — JazzCash, Easypaisa, Raast or your bank — to complete the transaction.
• Identity Verification Services: When identity verification is required, your ID documents may be processed by a secure third-party verification service. These providers are contractually bound to process your data only for verification purposes.
• Game Providers: Some games in the 33rr catalogue are provided by third-party game studios. To run a game session, technical session data — not your full personal profile — may be shared with the relevant game provider. This is standard practice across online gaming platforms.
• Fraud Prevention and Security Services: We may share data with fraud detection and prevention services to identify suspicious activity and protect the platform and its players.
• Legal and Regulatory Authorities: Where required by applicable law or a valid legal process, we may be obligated to disclose certain player data to relevant authorities. We will not disclose more than is legally required.
• Business Operations: Service providers who support our operations — such as hosting, analytics and customer support platforms — may process data on our behalf under strict data processing agreements. They are not permitted to use your data for their own purposes.

All third parties who handle player data on our behalf are required to maintain appropriate security standards and may only use the data for the specific purpose for which it was shared.

6. Payment Data

All financial transactions on 33rr are processed in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a debit or credit card, we record the transaction reference, the PKR amount, the date and time and the payment method used. This record is maintained as part of your account history.

33rr does not store your full card numbers on its servers. Card transactions are processed through encrypted payment gateways that handle card data in accordance with industry security standards. For mobile wallet transactions via JazzCash and Easypaisa, we store only the account reference or transaction ID — not your full mobile wallet credentials.

PKR transaction records are retained for as long as required to meet applicable financial record-keeping obligations. After the retention period, transaction records are securely deleted or anonymised.

7. Cookies and Tracking Technologies

33rr uses cookies and similar technologies to keep your session active while you are logged in, remember your platform preferences and collect analytics data about how the platform is used. Here is a summary of the types of cookies we use:

• Essential Cookies: These are required for the platform to function. They keep you logged in during a session, maintain your PKR balance display and enable core features like the game lobby and cashier. These cannot be disabled without affecting your ability to use the platform.
• Analytics Cookies: These help us understand which games are most popular, how players navigate the platform and where technical issues occur. Analytics data is aggregated and does not identify individual players by name.
• Preference Cookies: These remember your settings — such as language preferences and notification choices — so you do not need to reset them each time you log in.
• Security Cookies: Used to detect unusual login patterns and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect platform functionality. Blocking analytics or preference cookies will not stop you from playing but may affect your experience in minor ways.

8. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards, in line with applicable legal and financial record-keeping requirements. The specific retention periods vary by data type:

• Account and Registration Data: Retained for the duration of your account and for a period after closure to allow for dispute resolution and compliance purposes.
• Transaction Records: PKR deposit and withdrawal records are retained for the period required under applicable financial regulations. After that period, records are securely deleted or anonymised.
• Game History: Your gameplay records — including bets placed, games played and outcomes — are retained for account management and dispute resolution purposes.
• Support Communications: Records of support interactions are retained for a reasonable period to allow for follow-up and quality assurance.
• Identity Verification Documents: Verification documents are retained only as long as necessary to meet our compliance obligations, after which they are securely deleted.

When data is no longer needed and no retention obligation applies, we delete or anonymise it securely. Anonymised data — where all identifying information has been removed — may be retained for analytics purposes indefinitely, as it can no longer be linked back to you.

9. Security

Protecting player data is a core responsibility at 33rr. We apply appropriate technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, disclosure or destruction.

• All data transmitted between your device and the 33rr platform is encrypted using TLS (Transport Layer Security). This applies to login, deposits, withdrawals and all other platform interactions.
• Account passwords are stored in hashed form. Even in the unlikely event of a data incident, plain-text passwords are never exposed.
• Access to player data within 33rr is restricted to staff who need it to perform their role. Access controls and activity logging are in place to prevent and detect internal misuse.
• Our platform infrastructure is hosted on secure servers with regular security assessments, patching and monitoring in place.
• In the event of a data security incident that is likely to affect your rights, we will notify affected players and take immediate steps to contain and address the issue.

No online platform can guarantee absolute security — the internet carries inherent risks. However, 33rr takes all reasonable steps to minimise those risks and protect your data to the best of our ability.

10. Your Rights

As a 33rr player, you have rights over your personal data. You can exercise any of the following rights by contacting our support team at [email protected]:

• Right of Access: You can request a copy of the personal data we hold about you. We will respond within a reasonable timeframe and provide the information in a clear format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. You can update many details — such as your email address — directly in your account settings.
• Right to Erasure: In certain circumstances, you can request that we delete your personal data. Note that some data must be retained to meet legal and financial obligations — we will explain what can and cannot be deleted at the time of your request.
• Right to Restrict Processing: You can ask us to pause processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.
• Right to Data Portability: You can request a copy of the personal data you provided to us in a commonly used, machine-readable format.
• Right to Object: You can object to processing based on our legitimate interests, including profiling. You can also opt out of marketing communications at any time without affecting your ability to use the platform.
• Right to Withdraw Consent: Where processing is based on your consent — such as marketing emails — you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

11. Minors

33rr is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has created an account on 33rr using false information, please contact us immediately at [email protected] so we can investigate and close the account.

We take our responsibility around underage access seriously. Age verification is part of our registration and identity verification process, and accounts found to belong to minors will be closed immediately with any balance returned to the deposit source where possible.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the data we collect or process, or updates to applicable legal requirements. The date at the top of this page shows when the policy was last updated.

When we make material changes — changes that meaningfully affect how your data is used — we will notify you by email and display a notice on the platform before the changes take effect. Continued use of 33rr after a policy update is effective constitutes acknowledgement of the updated policy.

We encourage you to review this page periodically so you are always informed about how your data is handled. Minor changes such as wording clarifications or typographical corrections may be made without prior notice.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please get in touch. Our support team is available 24 hours a day, 7 days a week.

Email us at: [email protected]

Please include your registered account email address and a clear description of your request or concern. We will respond as quickly as possible and in any case within 30 days of receiving your request.

For questions about your account, bonuses, VIP tier or platform features, you may also find answers in the FAQ. For concerns about responsible gaming or self-exclusion, visit the Responsible Gaming page.